Return & Refund Policy

Return & Refund Policy – ZykVora™ 🔄

At ZykVora™, we want every customer to feel confident when purchasing our kitchen tools and cooking essentials. If your order does not meet your expectations, our return and refund policy is designed to provide a clear and fair solution.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the following conditions are met:

• The item has not been used and remains in its original condition
• All original packaging, components, and accessories are included
• A valid proof of purchase (such as an order confirmation or receipt) is available

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

To initiate a return, please contact our customer support team:

📧 hello@gatherkitchenmercantile.com

📞 +1 (615) 915-1600

After your request is reviewed and approved, we will provide:

• Detailed instructions for returning the item
• The correct return shipping address
• A return shipping label when applicable

⚠️ Please note that returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items 📦

Please inspect your package carefully once it arrives.

If you receive a product that is damaged, defective, or incorrect, contact us within 72 hours of delivery and provide clear photos of:

• The item received
• The packaging
• The shipping label

After reviewing the issue, we will provide an appropriate solution, which may include a replacement or a refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have already been used or modified
• Customized or personalized products
• Gift cards
• Clearance or final sale items

If you are unsure whether an item qualifies for return, please contact our support team before sending it back.

5. Exchanges

If you would like to exchange a product:

• Contact our support team first to receive return authorization
• Send the original item back following the provided instructions
• Place a new order for the replacement item

This approach helps ensure faster processing and better product availability.

6. International Orders – EU Customers 🌍

Customers located within the European Union may cancel or return an order within 14 days of receiving the product, regardless of the reason, provided that:

• The item remains unused
• The original packaging is intact
• Proof of purchase is included

This right applies in addition to our standard 30-day return policy for unused items.

7. Refund Processing 💳

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If the return is approved:

• The refund will be issued to the original payment method
• Processing may take up to 10 business days, depending on your bank or payment provider

If you have not received your refund after 15 business days, please contact us:

📧 hello@gatherkitchenmercantile.com

8. Return Address

The correct return address and shipping instructions will be provided after your return request has been approved.

Company Contact Information

ZykVora™
614 Merritt Ave
Nashville, TN 37203
United States

📞 Phone: +1 (615) 915-1600
📧 Email: hello@gatherkitchenmercantile.com

At ZykVora™, we strive to keep the return and refund process simple, transparent, and customer-friendly because your satisfaction is important to us. 🍳